The Challenge
The Ghana Revenue Authority (GRA) was burdened by manual, paper-based processes across its tax assessment and collections departments. Data silos between regional offices made reporting inconsistent, and the lack of automation led to delays, errors, and poor taxpayer experience.
Our Solution
eSolutions Consulting implemented a comprehensive Microsoft Power Platform solution to digitise and automate key revenue processes. We built custom Power Apps for field officers to capture tax assessments on mobile devices, Power Automate workflows to route approvals and notifications, and Power BI dashboards for real-time revenue tracking and regional performance monitoring. The solution was integrated with existing databases through custom connectors and Dataverse.
The Results
- 60% reduction in processing time for tax assessments
- Real-time revenue dashboards accessible to senior leadership
- Eliminated manual data entry errors across 10 regional offices
- Automated 25+ approval workflows, reducing bottlenecks
- Improved taxpayer satisfaction scores by 35%
